Desktop Support Technician

San Antonio, TX

Posted: 07/12/2019 Employment Type: Temp/Contract Industry: Information Technology Job Number: 1009

The Desktop Support Technician is to maintain and monitor end-user workstation and productivity on local area network. While also performing a variety of maintenance, software installation, end-user support and training tasks to ensure workstations and networks are within company standards.

Responsibilities & Tasks:
  • Displays knowledge of technology fundamentals needed for technician role
  • Provide primary, secondary and tertiary support for users of desktop computers and peripherals.
  • Provide primary support for client computer access to network resources.
  • Analyze, support and resolve customer technical issues including, malfunctions or issues with system applications, data communications, email, remote access, and software and hardware peripherals associated with the desktop.
  • Install, configure and maintain computer hardware, peripherals and applications consistent with IT standards and processes.
  • Coordinate issues and solutions with other IT support personnel and users.
  • Respond to user issues in a timely and effective manner.
  • Work as a member of a team and provide off-hours support when required.
  • Use tracking system to document issues and resolutions.
  • Ensure compliance with established company security policies and accepted risk impact to the business.
  • Maintain configuration management documentation.
  • Perform system or network administrative functions (review of system logs, backup activity, etc.)
  • Provide remote support throughout U.S. And other Company Systems world-wide locations as needed.

Knowledge, Skills, Abilities Required (Unique and Measurable):

  • CA Technologies
  • Sophos SafeGuard & Protection
  • Symantec Backup Exec
  • Microsoft Active Directory
  • Ability to troubleshoot hardware and software issues related to desktop systems and peripherals.
  • Ability to diagnose and mitigate basic network connectivity issues.
  • Ability to deploy new hardware, peripherals (standalone or networked) and software.
  • Ability to quickly determine user issues and take action to solve problems.
  • Ability to assist users via remote support tools or at the user’s desk.
  • Ability to establish computer connections on existing networks.
  • Ability to use operating system tools to mitigate system issues.
  • Ability to install and configure printers.
  • Communicates, to the appropriate audiences, clearly and concisely, in written and oral formats about decisions, plans, and tasks in a timely manner.
  • Ability to work On-Call on a scheduled rotation

Unique working conditions or physical demands in this job:

  • Uses standard office equipment, computers, phones, photocopiers, filing cabinets & fax machine
  • Professional Fast-paced environment
  • Largely a sedentary role
  • Lift up to 50 lbs., walk, kneel, stoop and or crawl, sometimes in tight places
  • Generally position requires (50% sitting, 30% walking & 20% standing)
  • May require travel up to 10%
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